Can we create SLAs for shadow IT? IT can harness the power of shadow IT services and solutions and mitigate associated risks by taking the same types of SLA IT uses to manage the performance of IT ...

SLA exceptions process. Once SLAs are in place, some providers will work hard to create exceptions that ensure the provider never misses an SLA. Customers need robust SLA governance in order to ...

That way, you give yourself a large buffer and ensure the customer never asks about an SLA. - Sterling Lanier, TurnKey 12. Create A Process For Keeping Track Of Customer Issues, And Empower Your ...