Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx found that 53% of public-facing workers have recently encountered ...

Some workers are leaving retail and restaurant jobs to get away from low pay and difficult customers, and a growing number of openings in the labor market is making it easier to transition to new ...

Despite challenging circumstances, today, 97 per cent of our workforce is working remotely and con-tinues to service our customers' needs. Each team has been mobilised and provided with special ...