Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

A new study has found that an alarming number of personal care products contain a known carcinogen. Formaldehyde has been linked to cancer — but the chemical, and preservatives that release it ...

Southwest Airlines has earned the number one spot in the economy category ... reveals the airlines that could stand to improve their customer relations. Spirit, Frontier, WestJet, Air Canada ...

Marks and Spencer (M&S) confirms that customer data was stolen in a cyberattack last month, when ransomware was used to encrypt servers. The attack occurred on April 22, 2025, significantly ...

The latest generation of AI agents are capable of taking action on behalf of people in a range of functions, including coding, customer service, legal services and booking an appointment with a ...

Coinbase Global Inc.’s stock fell Thursday after it said it’s working with law enforcement to track down an unknown “threat actor” that paid its contractors working in support roles for ...

Coinbase expects to pay $180 million to $400 million relating to remediation costs and voluntary customer reimbursements ... address, phone number, masked social security number, masked bank ...

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...

Our nation needs child care so parents can go to work, kids can thrive, child care workers can stay in their profession, and businesses can prosper. Even though 71% of moms with kids under 18 are ...

Nova Scotia Power confirms it suffered a data breach after threat actors stole sensitive customer data in a cybersecurity incident discovered last month. Nova Scotia Power, a subsidiary of Emera ...

So, the utility cut her off without ever actually talking to her or, apparently, investigating the circumstances that led a longtime customer to ... went to an outdated number.