Complaints against U.S. airlines soared to a record high in 2024 as carriers struggle with flight cancellations and delays, ...

The U.S. Department of Justice dropped a lawsuit against Southwest Airlines, originally filed by the Biden administration for allegedly operating chronically delayed flights. The Department of ...

Pandemic impact Prior to 2020, when the COVID-19 pandemic erupted in the U.S ... rate of complaints per 100,000 passengers: Frontier Airlines, which had the worst cancellation record, worst ...