Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

NEXT finds that many small business owners have stopped incorporating AI into their business operations since surveyed in ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Amazon Business has revealed how many customers it now serves. As senior execs at the B2B reseller headed into the UK for the ...

It’s common business knowledge that it’s cheaper to retain a current customer than it is to attract a new one. Acquiring new customers costs five to 10 times more than selling to a current customer ...

A new survey finds a majority of entrepreneurs reporting growing numbers of late payments that cost companies an average of $40,000 annually.

So it should only make sense that every business wants to do its absolute best to implement a process that keeps customers satisfied before, during, and especially after the sale is completed.

Small e-business owners recognize that customer satisfaction is key to continued business success. Satisfied customers often provide repeat business, referrals and word-of-mouth advertising.

Reddit has announced new profile tools for businesses that use Reddit Pro, the company's suite of enterprise tools.