The rise of big data, analytics and artificial intelligence (AI) is fundamentally reshaping the hospitality industry, ...

Jonny Sharp of Cerelo Advisory explores how AI is helping technology services businesses boost efficiency, enhance customer experience, and drive value.

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Nigeria’s mobile network operators (MNOs) are banking on the cash flow from the 50 per cent adjustment to end user tariff of telecom services to improve declining service across the country, it was ...

Under SB 330, these critically important infrastructure projects, along with dozens of others this leadership team has ...

The Social Security Administration is bringing back National Social Security Month this year for the first time since 2019. In a statement on April 22, Acting Commissioner Leland Dudek said the annual ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Hiring people to fill positions at restaurants can be a tricky task. You want someone who can do the job but will also stick ...

Our picks for the providers with the best personal loans are LightStream, SoFi Bank, PenFed Credit Union, Discover Bank and ...

I love sales, and more so, electronic banking sales. In a fast-changing world, selling e-products. It is such a great opportunity to be part of the evolution of banking, where digital. Transformation ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.