Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Artificial intelligence (AI) is already permeating many industries, transforming customer service, data analysis, financial ...

You can also do yourself a favor and set the stage for a more profitable exchange by paying your bills on time. Once you've ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Over the past three years, BigBear.ai also increased its number of outstanding shares by more than 130% with additional stock ...

Klarna, Starbucks, and Duolingo are admitting that AI can't do everything. However, their actions show they still want AI to ...

Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

Discover how AI agents are changing CX—handling complex requests, learning from past chats and responding with human-like ...

Key Takeaways AI is creating more jobs than it’s replacing, especially in tech, data, and creative fields. Human skills like empathy, judgment, and adaptab ...

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...