Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Artificial intelligence (AI) is already permeating many industries, transforming customer service, data analysis, financial ...

You can also do yourself a favor and set the stage for a more profitable exchange by paying your bills on time. Once you've ...

Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

Klarna, Starbucks, and Duolingo are admitting that AI can't do everything. However, their actions show they still want AI to ...

Dubai’s Roads and Transport Authority (RTA) has activated the Vehicle Inspection Appointment Booking service on the ‘RTA ...

Key Takeaways AI is creating more jobs than it’s replacing, especially in tech, data, and creative fields. Human skills like empathy, judgment, and adaptab ...

THE best and worst broadband and mobile providers for customer service have been revealed by the regulator. All major ...

Agentic AI is not just another technological advancement; it is a paradigm shift that will redefine industries and elevate ...

AAA is a group of insurance companies, and pricing, coverage options, ratings, and discounts vary by region. It's key to get ...

Frank Bisignano said he has no current plans to institute further reductions in force and hopes to use AI to make the historically sluggish Social Security disability determination processes move ...