With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

Shah used the software to improve his in-house customer service chatbot Lina, training it largely on his company’s help center content. In December 2022, he let the ChatGPT-powered bot field ...

In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can ...

So what can you do to get better customer service? Travelers and travel experts say you have to double down on proven strategies such as persistence, politeness and patience. But amid the pandemic ...

A big chunk of the poll hinged on whether AI is better used as a wholesale replacement for human customer service reps, or as a tool to help those reps do their jobs better. Most respondents–77 ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...

Oh, the lengths some people will go to get better customer service — such as recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight ...

the new contract will improve the customer experience online and dealing with the customer centers, said Tom Feeney, a Turnpike Authority spokesperson. “The number of customer service ...

As we head into the last busy travel weekend of summer, several major airlines are promising to deliver better customer service, especially if they can't deliver you to your destination on time ...

Researchers from Dicle University in Turkey revealed in a recent study that airline passengers believe they receive better customer service from attractive flight attendants. “Flight attendants ...