Anticipatory service at the Apple Store can begin for customers even before they arrive in the flesh. With the Apple Store app, Apple allows a customer to schedule an appointment so the staff will ...

As part of the new customer care ... purchase a ProCare service will receive a "snazzy" Apple ProCare membership card imprinted with their personal ProCare membership number.

Twitter today announced the results of its first ever #Awards initiative, naming Apple as the ... The average online customer service response time is a long, grueling 17 hours.

Apple has earned another first place ranking for its laptop customer service when compared to other tech companies. Laptop Mag today released its 2019 study that found Apple far ahead of ...

This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ...