Apple entered the Twitterverse Thursday morning by launching an account dedicated to providing customer support. The @AppleSupport Twitter account is meant to give customers quick, real-time ...

As part of the new customer care ... purchase a ProCare service will receive a "snazzy" Apple ProCare membership card imprinted with their personal ProCare membership number.

Twitter today announced the results of its first ever #Awards initiative, naming Apple as the ... The average online customer service response time is a long, grueling 17 hours.

This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ...