When the flight crew left the duchess a note saying she was a pleasure to serve, Markle responded with her own handwritten message on a napkin.

American Airlines’ CFO says some travelers have avoided Newark in favor of other area airports, but cautioned the impact was modest.

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

American Airlines has re-dedicated its efforts to the corporate market after its previous New Distribution Capability ...

Flight attendants complain after American Airlines reinstated a passenger's favourite in-flight offering. Why?

In the multimillion-dollar lawsuit, Psaila – co-founder of costumer Marco Marco – alleges that Jayne, along with a group of Secret Service agents and credit card company American Express ...

A Florida federal court granted summary judgment to American Airlines Inc. on the claims of a female customer service agent that she faced a hostile work environment due to sexual harassment from a co ...

(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction. Overall satisfaction among travelers on North American ...

(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction. Overall satisfaction among travelers on North American ...