When the flight crew left the duchess a note saying she was a pleasure to serve, Markle responded with her own handwritten message on a napkin.

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

American Airlines has re-dedicated its efforts to the corporate market after its previous New Distribution Capability ...

A Florida federal court granted summary judgment to American Airlines Inc. on the claims of a female customer service agent that she faced a hostile work environment due to sexual harassment from a co ...

American Airlines may give compensation ... luck rebooking your flights with the help of lounge agents than waiting in the general customer service line. Without status, annual Admirals Club ...

retail and customer service. “But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months. Airlines will likely have a tougher year this ...

According to J.D. Power’s North American airlines customer satisfaction ... hospitality, retail and customer service said in a statement. “But it’s clear that market dynamics are changing ...

Things are about to get a lot ‘suite’er for passengers aboard some international American Airlines flights. This summer, the airline is debuting its Flagship Suite seats aboard its newest ...

A woman is suing American Airlines after she says the carrier seated her next to a man with a known history of in-flight sexual misconduc.

This late arrival time completely threw off my plans, so I had to book a new flight on United Airlines that cost me an extra $900. When I called American, an agent made it seem like getting a ...

A woman has filed a lawsuit against American Airlines following ... to the airline's Director of Customer Relations, Vice President of Reservations and Service Recovery and the CEO.