With 80 contact centre agents Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence from Puzzel ...

Nationwide Investment into Virgin Money Creates Contact Centre Jobs - contact centre jobs - contract centre - contact centres ...

IPI, the Contact Centre specialist and solutions provider, signed QPC, services and solutions for Contact Centres, as a ...

How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive, ...

Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains Content Guru ...

Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...