Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls.The AI said it handles ...

You can ‘call’ an AI version of Klarna CEO Sebastian Siemiatkowski to provide feedback to the company. Klarna CEO Sebastian ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Klarna’s CEO has predicted that a recession could be around the corner as companies around the globe—including his own—reduce ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Klarna CEO Sebastian Siemiatkowski has already used AI to do the work of 700 people at his company, but also had to recruit human workers to perform some high-function jobs. Welcome to the AI future.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...