With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Like the other big carriers, Verizon offers a lower-cost prepaid service, Total Wireless. Sure, you save money, but is it ...

Apple today announced that it recently launched a Genuine Parts Distributor program in the U.S. and Europe, broadening access ...

Integration provides businesses unprecedented ability to optimize conversations with leads. ATLANTA--(BUSINESS WIRE)--CallRail, the lead engagement platform, today announced a new integration ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

AI scams are getting more sophisticated every day, but the FBI has put out some official guidelines on how to keep yourself ...

Angela and Jeremy Dontje own a towing and auto repair center in Appleton. Recently, they switched their personal and business ...

Nice is profitable on a GAAP and non-GAAP basis and demonstrates strong cash flow despite maintained reinvestments in the business. We expect free cash flow margins to remain healthy over the next ...

The breakup is complete. The only thing left is to box up and return any belongings. This is an important step because, ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month ... led to a 15% reduction in people needing to contact live human agents,” he noted during the analyst ...

Over the past year, the team has implemented new training and incentive programs, along with new chat and phone ... Customer Service are the world’s top honors for customer service, contact ...