When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

The company is actively working to assess and resolve the issue but has not disclosed the cause or full impact.

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

In this edition of “Ask the Board," we feature accomplished entrepreneur Vanessa Yakobson, CEO of Blo Blow Dry Bar and ...