When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

The company is actively working to assess and resolve the issue but has not disclosed the cause or full impact.

While technology like AI can help field service businesses improve consumer experience and efficiency, it's important to have ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

A former paramedic turned DoorDash employee has exposed the brutal reality of customer service, claiming people treat him terribly since becoming a delivery driver.

Artificial intelligence is poised to reshape virtually every sector of our lives to some degree, and financial services is near the top of that list.

Which brings us to May 24, when Tim called his mother from someone else’s phone saying he thought his iPhone was stolen.

The SM group’s retail and hotels units are seeking to boost sales by enhancing their customer experience strategies in ...

Carey International, a renowned global provider of premium chauffeured services and ground transportation solutions and a portfolio company of The Najafi Companies, announced the appointment of ...

Months after Action News Jax first reported on the issue, businesses in Deerwood Village say they are still dealing with ...

WIZZ Air has been warning passengers their flights were delayed – despite them not. This morning Wizz Air claims to have had a technical issue that meant some customers were sent email ...