SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries within his first year on the job.

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

This man was working in an IT call center. He noticed that some employees who called him were unnecessarily rude and ...

The knives are out within MAGA circles as cynics demand answers about the former president's health, just 24 hours after ...

Many would-be authors, should-be bestsellers and wannabe novelists have perished chasing that “white whale” – the perfect opening ... In just three words, Melville sets the tone for the novel, after ...

The U.S. and United Arab Emirates are partnering on a massive artificial intelligence campus touted as the largest such facility outside the U.S., the White House said Thursday. Stream NBC 5 for ...

UCC Report – Unified Call Center (UCC) Report - Shows the overall performance of the UCC(s) based on selected parameters. Key information is all the averages of all calls received, accepted, forwarded ...

For better or worse, a new colorway will do little to settle it. The latest Pegasus Premium swaps out the gray and orange launch colors for a sleek white upper that positions the shoe as the best ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

CHICAGO -- The Chicago White Sox selected the contract of infielder Tim Elko from Triple-A Charlotte and placed him in the lineup at first base for his major league debut against the Miami Marlins ...

CHICAGO -- The Chicago White Sox selected the contract of infielder Tim Elko from Triple-A Charlotte and placed him in the lineup at first base for his major league debut against the Miami Marlins on ...

The decision by the Chicago White Sox to promote slugging first baseman ... 264 while playing stellar defense in center. The defense remains strong and Robert’s base-stealing prowess has been ...