Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

“The primary audience is not our typical audience, which is for-credit students,” said Eliza Fournier, farm center director. “It’s the community.” The sleek 24,000-square-foot ...

Regional Head of Financial Services at Infosys, Vivek Dwivdei, outlines the blueprint banks need to navigate the complex future of call centers and optimize customer and employee value.

their banners flapping in the sunny noontime breeze at the Far East Center on May 10. They were going to announce — and loudly, at that — for the assembled crowd that Teahee, a new addition to ...

In this article, author Rahul Suresh discusses emerging AI patterns in the areas of prompting, responsible AI, user ...

UCC Report – Unified Call Center (UCC) Report - Shows the overall performance of the UCC(s) based on selected parameters. Key information is all the averages of all calls received, accepted, forwarded ...