This survey highlights a growing trust in word-of-mouth, a preference for fresh feedback, and the critical role of owner ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

The researchers hypothesized that if teasing makes customers feel the brand is more like a real person (“anthropomorphism”), ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

Is your home’s air secretly making you dumber? One hour of air pollution (even indoors) can cloud your mind, wreck your focus ...

In a nutshell Just one hour of exposure to particulate matter air pollution can impair your ability to focus and read ...

Last year, banks closed a total of 1,043 branches , leaving communities with dwindling local services. The bloodbath of ...

Two decades ago, Raymond Lombra, a now-retired economist at Penn State University, warned of a "rounding tax" that could amount to at least $600 million a year if merchants were to routinely add a ...

In today’s world, erectile dysfunction (ED) affects millions of men, causing emotional and psychological distress.

The fires will have a deep and lasting impact on construction, entertainment, retail and other sectors of the Los Angeles ...

In today’s fast-paced world, convenience is paramount. Whether you’re a busy professional rushing to catch the morning train ...