Deep also said that while customer acquisition is a challenge, maintaining or sustaining those customers is a far greater ...

Residential customer satisfaction with energy utilities slips 1%, according to the 2025 ACSI Energy Utilities Study.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Bhim 3.0 will continue to focus on private inclusion and remain aligned with evolving UPI innovations to enhance consumer ...

Hexagon, the global leader in precision technologies at any scale, has been awarded the IDC SaaS Customer Satisfaction Award for Enterprise Asset Management (EAM). Hexagon believes this prestigious ...

Walmart (WMT), and Target (TGT) continued to dominate customer satisfaction rankings, though each faced their own challenges.

United Airlines flight 198 with service from Los Angeles to Shanghai, carrying 257 passengers and 13 crew members, was forced ...

GMC rated significantly above average in customer satisfaction with dealership repair and maintenance of vehicles according ...

Regional Variations in Customer Satisfaction A one-size-fits-all, national approach can fall short in addressing local market differences—especially those around trust and reputation. J.D. Power ...

Consumers have more choices than ever when it comes to online shopping. Providing seamless last-mile delivery experiences to ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The repair and maintenance service offered for Chevy trucks at dealerships generates the highest customer satisfaction of all ...