AI agents are the new hype – and US provider ServiceNow agrees. For CEO Bill McDermott, the future of CRM is clearly ...

In a departure from ServiceNow's historically diplomatic market positioning, CEO Bill McDermott declares that enterprise ...

Newly appointed President of Global Customer Operations at ServiceNow, Paul Fipps, outlines why the vendor believes its ...

While we expect Monday to successfully move upmarket and expand product attach, the firm will need to maintain heavy investment to fend off competitive threats and deploy enterprise-grade ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Salesforce recently announced the creation of ... highlight its focus on evolving its CRM platform to meet industry demands, which may indirectly support Analyst's assumptions of revenue growth ...

Rumblings in late 2024 that ServiceNow had CRM designs prompted Salesforce CEO Marc Benioff ... system designed for monologue communication, process efficiency, and cost reductions, to an ...

In the latest trading session, Salesforce.com (CRM) closed at $278.23, marking a +1.78% move from the previous day. The stock outpaced the S&P 500's daily gain of 0.44%. Meanwhile, the Dow ...

Salesforce (NYSE:CRM) has started assembling its team in Saudi Arabia as part of a five-year, $500M investment aimed at accelerating the adoption of artificial intelligence in the kingdom.

highlight its focus on evolving its CRM platform to meet industry demands, which may indirectly support Analyst's assumptions of revenue growth from $37.90 billion to $49.10 billion by 2028. In terms ...