IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can ...

Root cause analysis (RCA) is a problem-solving process that focuses on identifying the root cause of issues or errors with the goal of preventing them from reoccurring in the future.

Participative Management Styles. Problem-solving is a skill managers use every day in the workplace. ... the greater the number of individuals who are involved in a decision-making process, ...

Problem management. The COBIT delivery and support chapter defines incident and problem management processes that complement the ITIL problem management process. Change, configuration, and release ...

Foster-Melliar. Since 1994, Foster-Melliar, a wholly owned subsidiary of black-owned Simeka BSG Limited, has been the leading local provider and pioneer of ITIL(r), IT Service Management in South ...

Experience in the implementation of problem management processes and techniques; A firm understanding and experience of current industry technology standards, frameworks and architectures; Required to ...