First impressions are crucial in business, and for referral clients, that idea is already taking shape. They’ve likely heard ...

this is often the best way to kick off your relationship with the customer, introduce the product or service and ensure that everyone is on the same page. Your onboarding process could consist of ...

Approximately half of corporate software implementations fail as a result of bungled onboarding ... 1. Proper kickoff: A kick-off event—attended by all stakeholders on the client side, and ...

Before the start of each new fellow class, a welcoming committee kick-off meeting is held with the Onboarding IPT and fellows who are interested in becoming a member. The IPT members provide ...

How was it possible that a simple email could have this big of an impact? Here are three things I took away from this experiment. 1. Don’t over-engineer the onboarding experience.