“It helps the general public,” Broome County 911 Dispatcher Kelly Mathis said. “It helps the response time, gets care faster or emergency services to each location in a quicker time frame.” Both teams ...

It means we need more responders, more experienced operators and support for the trauma of the people supporting New York in traumatic moments,” Williams said. Also, 911 dispatchers and ...

ALBANY, N.Y. (WRGB) - The new 911 call center in Albany is honoring "National Public Safety Telecommunicator Week" amid a push to hire more dispatchers. The Police Department says the center is ...

The New York State Association of Counties released, on Wednesday, April 16, recommendations for strengthening 911 services in New York.