According to a new update on YouTube's test features and experiments page, the online video giant is trying out some new things on the platform: AI-generated live chat summaries and channel QR codes.

Let’s cut right to the chase. The importance of live chat cannot be overstated as witnessed by the results of a study by Zendesk, which revealed 92% customers feel satisfied when they use the ...

Yet, when it comes to the online experience, it seems that most people steer away from live chat for two reasons: first, they worry it will disrupt the online experience, and second, they don’t ...