A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...

When we consistently fail to uphold loyalty, we risk compromising trust, confidence and stability. It is not just about ...

Your website is often the first point of contact between your potential customers and your brand—especially in today’s digitally driven world.

Khoros recently conducted a broad consumer survey to uncover the top factors that drive lasting customer loyalty, and trust tops the list. But while only 46 per cent of customers currently trust the ...