Klarna's CEO, Sebastian Siemiatkowski, believes artificial intelligence is capable of doing all our jobs. His new chatbot is ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

After aggressively pursuing an AI-driven workforce ... Klarna says it is "evolving" the strategy and hiring customer service employees in an acknowledgment that people often still want to talk to ...

announcing a hiring drive for human customer service agents Klarna CEO Sebastian Siemiatkowski said last week that the company has shrunk its workforce by 40% thanks to its investments in AI and ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.

Klarna Group’s workforce shrunk by 21% in each of the past two years as the buy now, pay later behemoth increasingly turned to artificial intelligence to support its operations, the company ...