The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

Like blockchain, AI is a legitimate technological innovation with real, transformative potential.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI tools are reducing the need for new hires, especially in engineering, marketing, and customer service. The headlines say ...

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Remember when everything was ‘blockchain’? AI will plateau just like other hyped-up technologies in the past – but that doesn ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Klarna CEO Sebastian Siemiatkowski has already used AI to do the work of 700 people at his company, but also had to recruit human workers to perform some high-function jobs. Welcome to the AI future.