Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

ServiceNow is positioning itself as "the AI operating system for the enterprise" through its new ServiceNow AI Platform, ...

At the Microsoft AI Tour in Tokyo, we explored ways to ensure that AI in Japan is not just powerful but empowering.

Who could forget the images that went viral last year of a cruise ship’s stern looking like a top-heavy birthday cake? So ...

WhatsApp is planning to add a new artificial intelligence (AI) features to its service despite a user backlash against the ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Once the AI programme is trained on NHS patient data then in future Foresight could be used to enable the health service to contact ... from two NHS trusts and now it will be expanded nationwide.

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

There's Copilot for its Teams chat app, Copilot for its PowerPoint presentation tool, Copilot for its Outlook email service — just ... which will now be consolidated. Microsoft Chief Commercial ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

Among the biggest annoyances of booking an Airbnb are the fees, which can jack up the price of the once affordable alternative to hotels. That’s changing Monday with the platform now displaying the ...