As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

The House last week passed President Trump's "One Big, Beautiful Bill Act," which will preserve federal tax cuts for working ...

Companies also dig deep into their customer service records to see how customers ... Contextualized data can help companies understand how consumers are engaging with and responding to their ...

The e-commerce giant is testing a "hear the highlights" audio feature that describes products and their customer reviews ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's ...

US President Donald Trump told reporters that he does not "expect anything" to come of South Africa's International Court of ...