It became the second-best-selling game of 2001 in the UK and stayed in the top three the next year - alongside its best-selling sequel, GTA: Vice City. Multiplayer GTA V took profits to record ...

Laura Windsor, an expert on manners who runs the Etiquette Academy, says the best way to complain is with patience, understanding and eye contact. "A lot of people shout while they're complaining ...

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