The latest innovations that will change the way that you run your business functions, brought to you by the expert team at ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

He is a coauthor of Competing Against Luck: The Story of Innovation and Customer Choice (Harper Business, October 2016). Karen Dillon is a former editor of Harvard Business Review and coauthor of ...

Recently, the Pinellas County Commission passed a resolution that shifts focus away from earlier energy-related goals. The resolution ... there are already great examples showing what’s possible ...

Setting Smart and Attainable Customer Service Goals To embark on this journey ... Certainly, one of the more notable examples involved Comcast, where a customer’s negative interaction with a staff ...

which can be obtained with modest expense through a novel goal-search mechanism on already seen training examples. There are three key contributions in our study. First, we devise a framework that ...