The Great Detachment” need not be inevitable—it is instead a call to reshape workplace culture so employees remain invested, ...

Marcy Klipfel oversees the full HR department and contributes to a high-performance culture as chief engagement officer at ...

Change management projects are essential to business success but remain one of the hardest things to achieve, with new ...

Key Points Actively involve your employees in the process improvement cycle, and ask for input and feedback. Cross-functional ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of ...

Latest Enhancements to the 8x8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity  CAMPBELL, Calif. – April 29, ...

At the heart of this sentiment is a disconnect from the broader organization.

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer en ...

Using humor in the workplace builds trust, reduces stress, and strengthens culture—making it a powerful strategy to improve ...

Employee engagement is a driving factor of a business's success, yet only 31% of employees are engaged at work.