The Great Detachment” need not be inevitable—it is instead a call to reshape workplace culture so employees remain invested, ...

Marcy Klipfel oversees the full HR department and contributes to a high-performance culture as chief engagement officer at ...

Change management projects are essential to business success but remain one of the hardest things to achieve, with new ...

Key Points Actively involve your employees in the process improvement cycle, and ask for input and feedback. Cross-functional ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of ...

At the heart of this sentiment is a disconnect from the broader organization.

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer en ...

Using humor in the workplace builds trust, reduces stress, and strengthens culture—making it a powerful strategy to improve ...

Organisations neglecting team building could be missing out on wide-ranging and long-lasting benefits, new research suggests.

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

As the Unified Communications as a Service ... enough for UC platforms to simply connect employees; they must also enable deeper, more meaningful engagement with customers. PanTerra Networks ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...