Three seasoned founders share their approach to managing tricky client relationships.

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

I doubted that I'd get to know my customers because we wouldn't have much interaction. Reality has been different. My phone number is posted on the side of a building. When people call about ...

Handling difficult customer conversations requires emotional intelligence, adaptability and resilience. Many organizations don’t provide agents with the tools and support needed to effectively ...

Photo: David Price Listening to your customer is the oldest trick in the book. But—especially when that feedback is negative—it’s also one of the hardest things for a brand to do.