The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will ...

The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer ...

For executives looking to elevate their customer experience strategy, integrating communications into the core customer ...

To stay competitive in uncertain times, organizations should partner with innovative 3PLs. This investment frees companies to ...

We recently explored the influx of Chinese car brands into the UK market, and how dealer groups can start capitalising on the ...

"Atento's evolution in recent years responds to the growing market demand for more technological, scalable, and efficient ...

The yellow brick road matters: Reaching true agentic AI is a journey with critical stepping stones. Companies must follow a ...

knitting together data from various touch points to construct a comprehensive picture of each customer's journey - creating an "always-on" support experience that lessens the reliance on human agents.

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

The report reveals that consumers are increasingly turning to self-service, with a growing demand ... the current digital customer experience is falling short. "In an era of instant gratification ...