E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX ...

To stay competitive in uncertain times, organizations should partner with innovative 3PLs. This investment frees companies to ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

Customer journey maps can’t fix all of these problems ... Departments like IT, product and customer success/service are all involved. A visualization of the steps and processes helps streamline ...

We recently explored the influx of Chinese car brands into the UK market, and how dealer groups can start capitalising on the ...

Customer Communication Management Report for 2025 QKS Group recognizes Quadient for its advanced AI-powered capabilities that simplify and enhance the creation and orchestration of hyper-personalized ...

"Atento's evolution in recent years responds to the growing market demand for more technological, scalable, and efficient ...

In terms of definition, customer experience management software is a technology that allows the organization to manage their interaction with the customers both current and future one. Growing ...