Customer support has come a long way from being a transactional function to becoming a strategic pillar of business growth. In 2025, AI continues to be the driving force, enabling organizations to ...

Lenovo has introduced an AI-driven, multi-language, omnichannel chat solution to transform customer support operations. By leveraging the new Large Language Model (LLM) technology, this initiative ...

Among these options, Healthy Flow stands out as an advanced dietary supplement formulated with a blend of potent ingredients designed to support blood sugar management ... part of my daily routine.” ...

Zomato has laid off around 500-600 customer support employees due to non-performance and is leaning on AI to automate job functions. Impacted employees claimed they were terminated without notice.

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees hired under the ZAAP program, were attributed ...