With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

The new apps see Atlassian take its first formal steps into the customer service and people management fields ... Examples of agents introduced in the Teamwork Collection include: Brainstorm ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ...

The country's largest household energy supplier has come bottom of an annual league table for customer service as UK households continue to grapple with punitive bills. The consumer group Which?

In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis ...

Moni, a leading fintech company in Nigeria, has joined the world in celebrating the 2023 Customer Service Week under the theme, ‘Team Service’. The week-long celebration was dedicated to ...

Our opinions are our own. Getting ahold of a customer service representative can be a challenge, especially when it comes to large corporations with many departments. Hilton offers several ways ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said.

Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages ...