With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Genesys, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience: Asia-Pacific,” outlining key insights into customer ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

A new report highlights the transformative impact of “agentic AI” on customer service, revealing significant improvements in efficiency and customer satisfaction for companies embracing the technology ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Let’s talk about federal customer experience. By the time you read this ... Based on a small but projectable sample, the inspector general found that “approximately 702,000 of the state death reports ...

Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030" report has been added to ResearchAndMarkets.com's offering. The AI for customer service market is projected to ...

and web chats for a vast majority of people in CR's informal poll and the Dimension Data report. But it appears to be a powerful secret weapon when it comes to customer service, many experts and ...

Since 2015, a customer experience report has landed on the Pricewatch desk in the middle of October charting how the 150 companies and service providers most frequently mentioned by consumers to ...