With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Genesys, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience: Asia-Pacific,” outlining key insights into customer ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

including materials relating to customer service and account management systems, Coinbase reported in a Securities and Exchange Commission filing. The company's shares were down more than 6% in ...

India has restricted imports worth USD 770 mn from Bangladesh, 42% of bilateral imports: GTRI ...

Foreign investors infuse Rs 4,452 cr in Indian equities this week, net investment in May at Rs 18,620 cr: NSDL ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Chief Deputy Kevin “Bart” Simpson expressed his appreciation for the hard work done by the community service participants and the continued cooperation of local organizations. For more information ...

A new report into the workplace culture at Tasmania's Fire Service and the State Emergency Service has found a litany of complaints about sexism, discrimination, racism, bullying and harassment.

When asked for an interview to discuss customer service delays and long wait times, a spokesperson provided a statement from acting Commissioner of Social Security Lee Dudek, blaming former ...