Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

When organizations prioritize a clear purpose over profit, they have a positive influence on consumers and stakeholders of ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...