Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Features include Disney Plus and Apple Music. Customer service is available 24/7. Is Verizon home Internet unlimited? Verizon Fios home internet plans come in three data speeds with no limits on ...

But when he tried to withdraw his Employee Provident Fund (EPF) a few years later, the Employees Provident Fund Organisation (EPFO) flagged a gap in his service record. No contributions for twelve ...

One good customer service experience or helpful blog post can inspire someone to view a brand favorably, even when faced with difficulties down the road. Likewise, one flippant service rep or careless ...