Amdocs has announced the successful go-live of the Amdocs Customer Engagement Platform for PLDT. This milestone marks a ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...