When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Organizations should view their payment practices as a core component of their customer relationship strategy.

An exclusive webcast with ADT and Infosys Cobalt on the role of cloud and AI in transforming a brick-and-mortar security ...

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter team he thinks did it best.

Features include Disney Plus and Apple Music. Customer service is available 24/7. Is Verizon home Internet unlimited? Verizon Fios home internet plans come in three data speeds with no limits on ...