The adoption of artificial intelligence should always be in service of your workforce, not in place of it. Twenty-four-hour ...

Practical Tip: Evaluate your own customer service needs in light of this post about improving it with nearshoring options that also enhance its quality levels; just ensure these partners share the ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

They also need to provide service their customers can rely on. Apps can help you build up your company's reputation through improved customer service. Here's how. 1. Apps help you focus on your ...

This will help them to match the right product or service to the needs of each customer. It also means that the members of staff will be able to answer any questions customers have. For example if ...

The City of Moose Jaw’s request-for-service app has “a lot of good value” in meeting residents’ needs, but one city ...