Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Expedia offers 24/7 customer support+1-888-844-1781, which is a strong advantage for travellers needing assistance at ...

D ial 1-888-559-8905 to reach whether you're adjusting a flight, clarifying booking details, or seeking a refund, speaking ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

VinFast, the electric vehicle manufacturer backed by Vietnam's largest private conglomerate, Vingroup, is moving from a ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

According to Global Market Insights, the 2024 AIaaS market was valued at $12.7 billion and is expected to grow at a 30.6% ...

RG&E says it’s making major strides improving its customer service since the pandemic and the data it’s been reporting to ...