As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

The adoption of artificial intelligence should always be in service of your workforce, not in place of it. Twenty-four-hour ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

High ROI is a reality if you have a CRM solution in place. A fully integrated CRM can help your business make even more money ...

Edgewater Rain Gutter Co, a top provider of rain gutter services, is excited to announce that it is expanding its services in ...

With agentic AI reaching a new level of maturity, we’re closer than ever to solving some of the most persistent customer pain points in enterprise ...

Huckleberry tops our food truck insurance picks for its high liability limits, broad coverage, and low complaints. We reviewed 13 providers to find the best company.

THE best and worst broadband and mobile providers for customer service have been revealed by the regulator. All major ...