The newly inducted A350 fleet, now covering prime routes such as London & New York City, achieved an NPS of 56, with scores ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

In February this year, days after Prime Minister Narendra Modi met Musk in Washington, Tesla announced 13 job openings in ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

A SKY employee has revealed a secret TV overhaul coming in just a few days. Planned changes to five major channels for every ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

The SSA's new Call Back Assist feature lets you hang up and still keep your place in line.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Whether you want an online-only or in-person banking experience, check out our list of banks with the best customer service ...

Home improvement retail giant Home Depot (NYSE:HD) in Q1 CY2025, but sales rose 9.4% year on year to $39.86 billion. Its ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...